The Teapot Ushawmoor · Durham
Last updated: 30 October 2026
The Teapot Ushaw Moor (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This notice explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have under UK data protection law.
The Teapot Ushaw Moor is a café based in Ushaw Moor, Durham.
We are the “data controller” for personal information collected through this website and through our café services.
We may collect and process the following personal information:
We use your personal information to:
Under UK GDPR, we must have a lawful basis to process personal data. We rely on the following:
Purpose Lawful basis Responding to enquiries and managing bookings or orders Performance of a contract, or steps taken before entering into a contract | Operating the café, improving services, and keeping records Legitimate interests Sending marketing communications, where you have opted in Consent Keeping accounting, tax, and other legally required records Legal obligationCCTV and security Legitimate interestsWebsite cookies and analytics Consent, except strictly necessary cookies
Where we rely on legitimate interests, those interests include running and promoting our café, keeping customers and staff safe, preventing fraud, and improving our services.
We will only send you marketing emails or messages if you have given us consent or where the law allows us to do so in relation to existing customers.
You can withdraw consent or opt out at any time by:
Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it.
We only share personal information where necessary. This may include:
We do not sell your personal information.
We aim to keep personal information within the UK wherever possible. If any service provider stores or processes information outside the UK, we will ensure appropriate safeguards are in place and will update this notice where required.
We keep personal information only for as long as necessary for the purpose it was collected.
Type of informationRetention periodGeneral enquiriesUp to 24 months after the enquiry is resolved Booking and order records Up to 24 months, unless needed longer for a dispute or legal reason Financial and transaction records Usually 6 years, to meet tax and accounting requirements Marketing consent records Until you unsubscribe or ask us to stop, plus a short period to evidence your opt-outCCTV footageTypically up to 31 days, unless required for an investigation or legal reasonWebsite analyticsAs set by the relevant analytics or cookie provider
If no specific period applies, we will keep information only while it is needed for our legitimate business purposes or to comply with legal obligations.
We use appropriate technical and organisational measures to protect personal information, including limiting access to those who need it, using secure systems where available, and keeping our procedures under review.
Unfortunately, no method of transmission over the internet is completely secure. Please avoid sending sensitive personal information by email unless it is necessary.
Our website may use cookies and similar technologies. Strictly necessary cookies help the website function. Other cookies, such as analytics or marketing cookies, will only be used where you have given consent through our cookie banner.
You can manage or withdraw cookie preferences through the cookie banner on our website or through your browser settings.
Under UK data protection law, you have the right to:
To exercise any of these rights, contact us at contact@theteapotushawmoor.co.uk or call 07369 227146.
We may need to verify your identity before responding to certain requests.
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office:
We keep this privacy notice under regular review and may update it from time to time. Any changes will be published on this page with an updated “last updated” date.[ico.org][ico.org]
If you have any questions about this privacy notice or how we use your information, please contact:
Tracey Archer
The Teapot Ushaw Moor
4 Broom Lane, Durham, DH7 7LQ
Email: contact@theteapotushawmoor.co.uk
Telephone: 07369 227146
The ICO confirms that a compliant notice should identify the controller, explain processing purposes and lawful bases, identify recipients, state retention periods, set out data-subject rights, and explain the right to complain to the ICO. Before publishing, replace the provider categories above with the actual names of your website host, email provider, booking system, payment processor, and analytics tools if applicable.[ico.org][ico.org]
Add the following section to your Privacy Notice, ideally immediately after the existing “Cookies” section. It reflects the ICO/PECR position: explain cookies clearly, obtain active consent for non-essential cookies, and give users an easy way to refuse or change their choices.[ico.org][ico.org][ico.org]
This Cookie Policy explains how The Teapot Ushaw Moor uses cookies and similar technologies on https://theteapotushawmoor.co.uk
. It should be read alongside our Privacy Notice.
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences, understand how the site is used, and, in some cases, support advertising or social media features.
We may also use similar technologies, such as local storage, pixels, tags, and scripts. References to “cookies” in this policy include these technologies.
Cookie type Purpose Consent required? Strictly necessary cookies: Enable core website functions, such as security, load balancing, remembering form entries during a session, and remembering your cookie preferences.No. Preference cookies remember choices you make, such as language, region, or display preferences, to improve your experience. Yes, unless strictly necessary to provide a service you requested. Analytics cookies: Help us understand how visitors use the website, such as which pages are viewed and how long people stay, so we can improve the site.Yes, unless the use meets the narrow PECR statistical-purposes exception and you are given a simple way to object. Marketing or advertising cookies: Measure the performance of adverts, track interactions with adverts, or deliver relevant advertising.Yes. Social media cookies: Enable social media features, such as sharing content or viewing embedded posts. These providers may collect information about your device and browsing activity. Yes
The exact cookies used on our website may change as we update our website or use new service providers. Our cookie banner will show the current categories and providers before any non-essential cookies are set.
We may use cookies provided by:
Before publishing, replace these general categories with the actual provider names and cookie names used on your website.
Cookies may be:
The lifespan of each cookie depends on its purpose and the provider that sets it. You can find details of individual cookie lifespans in your browser settings or in our cookie banner.
When you first visit our website, we will ask whether you accept non-essential cookies. You can:
You can also block or delete cookies through your browser settings. If you block strictly necessary cookies, some parts of the website may not work correctly.
We will only place non-essential cookies on your device after you have given clear, informed consent through a positive action, such as selecting “Accept” or switching on a category in our cookie banner.
Continuing to browse our website is not treated as consent. We do not use pre-ticked boxes or equivalent default-on settings for non-essential cookies, and you can still access the website if you refuse non-essential cookies.[ico.org][ico.org]
Some cookies may be set by third parties whose services appear on our website, such as analytics, booking, payment, social media, or advertising providers. These third parties may process information collected through their cookies in accordance with their own privacy policies.
Where third-party cookies are used, we will clearly identify the relevant third parties in our cookie banner and provide information about what they do with the information collected.[ico.org][ico.org]
We may update this Cookie Policy from time to time to reflect changes to our website, service providers, or legal requirements. The latest version will always be available on this page.
If you have questions about our use of cookies, contact:
Tracey Archer
The Teapot Ushaw Moor
4 Broom Lane, Durham, DH7 7LQ
Email: contact@theteapotushawmoor.co.uk
Telephone: 07369 227146
For compliance, make sure your cookie banner offers an equally prominent “Reject all” option, does not set non-essential cookies before consent, and lets users change their choices later.[ico.org][ico.org]
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